Refund Policy

Return and Refund Policy

Last updated: September 22, 2026

30-Day Return Policy

We offer a 30-day return policy. You may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received, unworn, unused, and uninstalled, with all original tags, accessories, components, manuals, and packaging included.

Once a product has been installed or shows signs of installation, use, damage, modification, or missing components, it may not be eligible for return.

You must also provide your receipt, order number, or other proof of purchase.

Starting a Return

To request a return, contact us at zake@sadeloos.com before sending the item back.

Please include:

- Your order number
- The reason for the return
- Clear photographs of the item and packaging, when applicable
- Photographs or other information showing any damage, defect, or fitment issue

Approved returns must be sent to:

SADELOOS
4497 Friendship Road, Bldg. 100
Buford, Georgia 30519
United States

Returns must receive prior authorization. Packages returned without authorization may be refused. Please do not send a return until you have received return instructions from us.

Return Shipping Costs

If the return is caused by an incorrect item, a defective product, or an item that arrived damaged, SADELOOS will cover the reasonable return shipping cost and provide return instructions or a prepaid return label when applicable.

For returns based on personal preference, ordering the wrong item, no longer needing the product, vehicle incompatibility caused by incorrect information provided by the customer, or another reason not caused by a product defect, shipping damage, or fulfillment error, the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable unless the return is caused by an error by SADELOOS or the item arrived defective or damaged.

Damage, Defects, and Incorrect Items

Please inspect your order immediately upon receipt.

If an item is defective, damaged, or incorrect, contact us as soon as possible at zake@sadeloos.com so that we can evaluate the issue and provide an appropriate resolution.

Do not install an item that appears damaged, defective, incorrect, or incompatible. Installing the item may affect its eligibility for return unless the defect could not reasonably have been discovered before installation.

Vehicle Compatibility

Customers are responsible for reviewing the product description, vehicle compatibility information, truck model, model year, bed length, cab configuration, and other fitment requirements before placing an order.

If you are unsure whether a product fits your vehicle, contact us before ordering.

If incorrect or incomplete vehicle information supplied by the customer results in the wrong product being ordered, the customer is responsible for the approved return shipping cost.

Exceptions and Non-Returnable Items

The following items cannot be returned:

- Gift cards
- Items clearly marked as Final Sale
- Customized or specially ordered items
- Items that have been installed, used, modified, damaged after delivery, or returned with missing components, unless the return is related to an approved defect or fulfillment error

If you have questions about whether an item is eligible for return, contact us at zake@sadeloos.com before sending it back.

Exchanges

The fastest way to receive a different item is to request a return for the original item. Once the return is accepted, place a separate order for the replacement item.

Refunds

After we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return resulted from an error by SADELOOS or the item arrived