Refund Policy

We offer a 30-day return policy, meaning you can request a return within 30 days of receiving the item.

Returns are subject to certain conditions. Your item must be in its original condition, unworn or unused (note: once installed, the item is considered used), with all tags intact and in its original packaging. You will also need to provide a receipt or proof of purchase.

To return an item, please contact us at zake@sadeloos.com. Please note that returned items must be sent to: 4497 Friendship Road, Bldg. 100, Buford, Georgia 30519 USA

If we accept your return request, we will send you a return label with instructions for shipping the package. We do not accept returns without prior authorization.

For any questions regarding returns, please contact us at zake@sadeloos.com.

Damage and Problems

Please inspect your order immediately upon receipt. If any item is defective, damaged, or incorrect, please contact us immediately so we can assess and resolve the issue.

Exceptions/Non-Returnable Items

Some items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), bespoke items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of dangerous goods, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.

Unfortunately, we do not accept returns of promotional items or gift cards.

Exchanges

The best way to ensure you receive your desired items as quickly as possible is to return the item first, and then purchase a new item separately once the return is accepted.

EU 14-Day Cooling-Off Period

Notwithstanding the above, if the goods were shipped to the EU, you have the right to cancel your order or return the item within 14 days without giving a reason. As mentioned above, your item must be in its original condition upon receipt, unworn or used, with all tags intact, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved. If approved, the refund will be returned to your original payment account within 10 business days. Please note that your bank or credit card company also needs time to process and credit your refund.

If you have not received your refund within 15 business days of your return request being approved, please contact us at zake@sadeloos.com.