Shipping Policy

Last updated: 9/23/2026

Shipping Policy

Last updated: September 22, 2026

Shipping Destinations

SADELOOS currently ships to addresses within the United States.

Shipping Options and Rates

The shipping options available for your order will be displayed at checkout before payment.

1. Standard Shipping

Standard Shipping includes a tracking number.

- Orders with a qualifying order subtotal below $20 USD: $10 USD
- Orders with a qualifying order subtotal of $20 USD or more: Free
- Estimated transit time after shipment: 3–5 business days

2. Signature Required Delivery

Signature Required Delivery is available for customers who want additional delivery confirmation. An authorized recipient must be available to sign for the package at the delivery address.

- Shipping fee: $10 USD
- Estimated transit time after shipment: 3–5 business days
- The free Standard Shipping offer does not apply to Signature Required Delivery

If no one is available to sign for the package, the carrier may make another delivery attempt or provide instructions for pickup or redelivery. Carrier procedures may vary.

Order Processing Time

Orders are normally processed within 1–2 business days. Business days do not include weekends or public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day. Processing may take longer during holidays, major promotions, periods of unusually high order volume, or when additional order verification is required.

Estimated Total Delivery Time

The estimated total delivery time is generally 4–7 business days, consisting of:

- 1–2 business days for order processing
- 3–5 business days for transportation after shipment

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier disruptions, severe weather, incorrect or incomplete addresses, public holidays, or other circumstances outside our reasonable control.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided with the order.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact us as soon as possible at zake@sadeloos.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional costs caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

Damaged, Incorrect, or Lost Shipments

Please inspect your order when it arrives.

If your order arrives damaged, contains an incorrect item, or appears to have been lost during transportation, contact us as soon as possible at zake@sadeloos.com.

Please provide:

- Your order number
- A description of the issue
- Clear photographs of the product and packaging, when applicable

We will review the issue and provide an appropriate resolution. If the problem was caused by a product defect, shipping damage, or a fulfillment error by SADELOOS, we will cover the reasonable cost of the approved return or replacement shipment.

Delivery Delays

SADELOOS is not responsible for delays caused by shipping carriers, severe weather, natural disasters, service interruptions, incorrect addresses, failed signature attempts, or other events outside our reasonable control.

For questions about shipping, tracking, or delivery, contact us at:

zake@sadeloos.com